Frequently Asked Questions

Do I have to be home when you pick up or deliver my clothes?

No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes and not visible from the street. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If your building requires a code to enter, please inform us at the time of placing the order.

When will I get my laundry back?

48 hours! You select the pick-up and drop off windows and we take care of the rest.  Need it sooner? We can deliver same day for an addition fee. See pricing.

When will I get my laundry back?

We separate whites, lights, and darks into different machines. We also pull out delicate items and place them in special laundry bags to further protect them.

Do you fold or hang my clothes?

We are open to special requests. If you don’t specify, we typically hang the more formal items, like shirts, blouses and slacks; then protect them with a clear plastic garment bag. We’ll fold everything else and package it for protection.

How do I pay?

You attach your credit or debit card to your account when you register. You can update it or change it anytime in your account settings.